How to pack a parcel for safer courier movement
A practical packing checklist for documents, apparel, electronics and fragile goods.
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Choose the right outer box. Use a clean, rigid carton that is close to the size of the item. Oversized boxes create empty space and allow the contents to move during sorting and transport.
Cushion the contents. Wrap fragile items individually and fill empty space so the product cannot move when the box is tilted. Keep sharp edges away from the outer wall.
Seal every opening. Use pressure-sensitive packing tape across the centre seam and both edge seams. Avoid string or loose wrapping that can catch on sorting equipment.
Protect the label. Place the shipping label on the largest flat surface and remove old barcodes or labels from reused cartons.
What shipment statuses mean
Understand the ParcelXpress status flow from booking through final delivery.
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Booked means the shipment record has been created. Pickup Scheduled means a pickup is planned, while Pickup Done confirms the parcel has been collected.
Hub and In Transit statuses describe movement through the logistics network. Out for Delivery means the shipment has moved to the final delivery run. Delivered is the completed state.
Exception statuses such as Delayed, Delivery Attempted, On Hold and RTO Initiated are used when the normal movement needs attention.
Order ID vs AWB: which number should I use?
Both can identify a shipment, but they serve slightly different operational purposes.
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An Order ID is the ParcelXpress reference attached to the shipment record created in the operations system. An AWB or consignment number can be entered separately when one is available.
The public tracking page supports both references. Select the matching tab and enter the number exactly as supplied on the booking or dispatch record.
Preparing a bulk shipment file
How operations teams can prepare a clean Excel file before importing multiple shipments.
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Use one shipment per row and keep Order ID or AWB unique wherever possible. Customer name, origin and destination are required; the remaining fields can be completed according to the available booking data.
Use the status values provided in the sample workbook. Before importing a large manifest, test a few rows first and review any validation errors shown by the admin import screen.