How do I track a shipment?+
Open the Track page and select Order ID or AWB. Enter the reference exactly as provided with the booking.
Can I track using a mobile number?+
The Mobile tab is shown for convenience, but mobile-number tracking is currently unavailable. Use Order ID or AWB.
What do the shipment statuses mean?+
The normal flow is Booked, Pickup Scheduled, Pickup Done, hub movement, In Transit, Out for Delivery and Delivered. Exception statuses are used when movement needs attention.
How is pincode serviceability checked?+
The Network page checks city/town postal availability and can return an address-confirmation message for rural or unverified locations. Exact shipment type and address can still require manual confirmation.
Can business shipments be uploaded in bulk?+
Yes. Administrators can import the provided Excel or CSV template from WordPress → ParcelXpress → Bulk Import.
Where can I contact ParcelXpress?+
Call +91 8447562271 or use the Contact page. The registered office address shown on the website is 716, Plot No. 6, Jain Tower-2, Janakpuri, Delhi - 110058.